Refund Policy

Last Updated: 19 November 2025

Don’t stress, our refund process is quick, easy and designed to keep everything hassle free.

Refunds: No Stress, No Hassles

We want you to shop confidently and know that our refund process is here to make life easy. Below is how we handle refunds so you’re always in the loop.

1. Quick Refunds

If you send an item back to our warehouse:

Easy Returns

If an item isn’t right, send it back to our warehouse following the return guidelines provided with your order or on the product page. Please ensure items are unused, in original condition, and include original tags and packaging where applicable.

Instant Refund Processing

Once we receive your returned item at our warehouse and it passes our quick quality check, we process your refund immediately and send a confirmation email.

When Will I Receive My Refund?

Refunds typically appear in your bank account or on the original payment method within 5–7 business days, though timing can vary by bank or payment provider.

2. FAQs & Important Points

Refund Method

Refunds are issued back to the original payment method used at checkout.

Delivery Fees

• Delivery fees are non-refundable if the order has already been dispatched or delivered, or if the order is returned to origin (RTO) after dispatch.
• If you cancel the order before it goes out for delivery, or if we cancel due to product unavailability, the delivery fee will be refunded.

Non-Returnable Items

Certain items may not be eligible for return or refund due to hygiene, safety, or policy restrictions. Please check the individual product page for details before purchasing.

Help is Here

If you have any questions about your refund, reach out to our support team at support@soquiknet.com with your order details and we’ll help you through the process.

3. Refunds for Cancelled Orders

If an order is cancelled by you before dispatch, or cancelled by us due to stock unavailability or other reasons, any amount paid for the products and applicable fees (subject to the Delivery Fees section above) will be refunded to the original payment method.

4. Processing Time and Exceptions

We aim to process refunds promptly. In rare cases (e.g., bank holidays, additional verification), processing may take longer. If you do not see a refund after 7 business days, please contact support and include your order ID.

5. Fraud Prevention & Quality Checks

All returns are subject to a quality check to ensure the item is unused and matches the condition guidelines. If an item fails inspection, we will contact you and may refuse the refund or issue a partial refund as applicable.

6. Our Goal

We strive to keep things simple, fast and stress free so you can shop confidently. Thank you for choosing Soquik.

7. Contact

For questions about refunds, returns, or anything else, contact us at: support@soquiknet.com.